/10
★★★★★
based on 2572 published reviews
★★★★★
based on 2572 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Supplement paid for fast delivery which arrived after everyone else's. I'm still waiting for reimbursement of the extra charges paid for priority processing.
Acheteur Vérifié
purchased on 27/04/2020
Translated review2/5
★★☆☆☆
The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.
Acheteur Vérifié
purchased on 28/04/2020
Translated review2/5
★★☆☆☆
An order that takes an extremely long time to arrive without any in-process information
Acheteur Vérifié
purchased on 27/04/2020
Translated review3/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 27/04/2020
Translated review2/5
★★☆☆☆
Order received very late on 06/06 with no advance notice of the delay.
Acheteur Vérifié
purchased on 27/04/2020
Translated review2/5
★★☆☆☆
Order finally arrived after more than a month. Products as ordered.
Acheteur Vérifié
purchased on 16/03/2020
Translated review3/5
★★★☆☆
Practical, easy-to-use site. The team is always available and ready to help with any problem! The only drawback was a delay in production, so we didn't get the bracelets in time for our event.
Acheteur Vérifié
purchased on 17/02/2020
Translated review3/5
★★★☆☆
The printing is not perfect. It's a shame, because the deadlines are great!
Acheteur Vérifié
purchased on 25/02/2020
Translated review3/5
★★★☆☆
Quality of the fabric for the bracelets not top.... average rendering, I ordered thinking it was 1 'gros grain' fabric, I'm disappointed by the rendering. On the other hand, delivery times were respected.
Acheteur Vérifié
purchased on 07/02/2020
Translated review3/5
★★★☆☆
Website
Acheteur Vérifié
purchased on 29/01/2020
Translated review3/5
★★★☆☆
The color of the bracelet is different from the one we ordered
Comprador Verificado
purchased on 18/11/2019
Translated review Answer from europaband
Good morning, We are sorry for your comment, it is true that sometimes the color can vary a little bit. In order to get a result as close as possible, please give us the Pantone code of the desired color. Do not hesitate to contact us when this kind of thing happens, so we can find a solution together. Regards.
3/5
★★★☆☆
The production time is a little long
Acheteur Vérifié
purchased on 11/11/2019
Translated review3/5
★★★☆☆
Shipping costs far too high
Acheteur Vérifié
purchased on 20/11/2019
Translated review3/5
★★★☆☆
The quality of the product is good, but when ordering, it said that the order would be delivered in 15/20 days, and it took much longer. When the shipment arrived, we were not given any kind of notice to pick it up at the collection point, as we were not found at home on the day of delivery.
Comprador Verificado
purchased on 26/09/2019
Translated review Answer from europaband
Dear Mari Pau, Thank you for your comment, Your order is from 09/26/19 payment by wire transfer, we received the wire transfer on Saturday 09/28/19.
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
We were able to start manufacturing the order on Monday 30/09/19. We finished manufacturing on 10/15/19.You tried to deliver the package on 10/16/19 that is 13 days after the start of production.Normally UPS sends a mail to let you know that they could not deliver and they drop it off at the access point closest to your address.Unfortunately, it is a point that we cannot verify and we need to improve it.We are sorry for the inconvenience, Best regards
2/5
★★☆☆☆
I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.
Comprador Verificado
purchased on 30/09/2019
Translated review Answer from europaband
Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards
3/5
★★★☆☆
The shipment arrived correctly in time and condition. I received a phone call to notify me of arrival in a timely manner. The product was deposited in a safe place for collection, the collection was done properly. But I got a big surprise in the amount, when I found that the product was worth 4.60 € and the shipping costs were 8.50 €. This is more than double the value of the product. It seems to me something abusive.
Comprador Verificado
purchased on 20/09/2019
Translated review Answer from europaband
Dear customer, Thank you very much for your comment. We will take it into account for your future orders and we hope to work with you again. We are sorry for the inconvenience. Best regards.
3/5
★★★☆☆
It took a long time to clarify the price due to different sizes and colors. Otherwise fine
Comprador Verificado
purchased on 13/06/2019
Translated review Answer from europaband
Good morning Carlos, Thank you for your review, we will try to improve this point to make it easier for our customers. Best regards,
2/5
★★☆☆☆
My assessment is regarding the quality of the bracelet.
Comprador Verificado
purchased on 29/05/2019
Translated review Answer from europaband
Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.
We will try to improve this point so that we no longer send disappointing products. Best regards.
3/5
★★★☆☆
Fast service and good quality
Comprador Verificado
purchased on 02/09/2019
Translated review Answer from europaband
Thank you very much for your review, see you soon!
3/5
★★★☆☆
I placed an order for 200 bracelets, i.e. 20 plates of 10 and the numbers do not follow one another from the 19th to the 20th plate, judge for yourself plate n° 19 from 132281 to 132290 plate n° 20 from 833181 to 833190 . What talent...
Acheteur Vérifié
purchased on 02/10/2019
Translated review