/5
★★★★☆
basée sur 37502 avis publiés
★★★★☆
basée sur 37502 avis publiés
Derniers avis clients
4
/5
★★★★☆
My order came a view Davy’s after i… My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
4
/5
★★★★☆
Excellent quality Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Hartmann, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Good service good service
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Standen, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
2
/5
★★☆☆☆
Lire mon courrier du 26 janvier 2021 ! Lire mon courrier du 26 janvier 2021 !
Verified Buyer
Le
suite à un achat du 01/02/2021
Avis traduit
Réponse de 1001hobbies
Le
Cher Monsieur, Nous vous remercions pour votre commentaire. Nous déplorons cette situation. Nous vous informons que notre service client vous contactera dans les plus brefs délais. Cordialement, service client 1001hobbies.
5
/5
★★★★★
Très bon service Très bon service, nous ferons de nouveau appel à eux.
Verified Buyer
Le
suite à un achat du 01/02/2021
Avis traduit
Réponse de 1001hobbies
Le
Cher M. Davis, Nous vous remercions pour vos commentaires. Nous insistons sur le fait que la satisfaction du client est notre priorité. Vos commentaires sont donc essentiels pour nous et ils nous intéressent beaucoup ! A bientôt sur notre site 1001 hobbies
3
/5
★★★☆☆
Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Hey j'ai eu la mauvaise version, j'ai fait une erreur en commandant la version anglaise de blackstone fortress escalation, j'ai cliqué sur la version française. J'ai envoyé un email demandant qu'ils changent ma commande pour la version anglaise. Ils m'ont répondu qu'ils avaient fait le changement. Et quand c'est arrivé, c'était la version française 🙁 En partie ma faute, en partie le service client.
Verified Buyer
Le
suite à un achat du 01/02/2021
Avis traduit
Réponse de 1001hobbies
Le
Cher Monsieur, Nous vous remercions pour vos commentaires. Nous déplorons cette situation. Nous vous informons que notre service client vous contactera dans les plus brefs délais. Cordialement, service client 1001hobbies.
2
/5
★★☆☆☆
Read my mail from 26 january 2021! Read my mail from 26 january 2021!
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
5
/5
★★★★★
J'ai été très satisfait de mon achat... J'ai été très satisfait de mon achat. Même si la boîte a été aplatie pendant le transport, le modèle est resté intact. Je compte sur la chance pour cela étant donné que les modèles sont en résine et assez fragiles et qu'ils auraient été facilement écrasés. La rapidité avec laquelle il est arrivé aux Etats-Unis a été excellente. La prochaine fois, je conseillerais de ne pas envoyer les modèles fragiles dans des enveloppes mais dans des boîtes.
Verified Buyer
Le
suite à un achat du 01/02/2021
Avis traduit
Réponse de 1001hobbies
Le
Cher M. Burris, nous vous remercions pour vos commentaires. Nous nous excusons pour l'incident. Nous insistons sur le fait que la satisfaction du client est notre priorité. Vos commentaires sont donc essentiels pour nous et nous y portons un grand intérêt ! A bientôt sur notre site 1001 hobbies
5
/5
★★★★★
Considering this company is in France…Excellent Service Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Thomas, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Swift delivery Swift delivery. Excellent information about the package's dispatch and delivery Perfect present
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mrs. Swainsbury, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Great service Great service, will use them again.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Davis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Hey I got the wrong version well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. 🙁 Partly my fault part customer service
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
4
/5
★★★★☆
This is one of the very few online… This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner. One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Perkins, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Shopping experience was a delight Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Anstey, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Envoi rapide ??
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
5
/5
★★★★★
Matériel conforme et livré rapideme
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
3
/5
★★★☆☆
Bon site dans l'ensemble mon seul regret c'est mon achat de pots de peinture et on as du mal à évaluez la taille du pot et le type de peinture car les photos de correspondent pas toutes aux produit
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
5
/5
★★★★★
En attente de réalisatio
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
5
/5
★★★★★
Livraison très rapide. Aucun oublis. Très pro. Je recommande volontie
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
4
/5
★★★★☆
Had a delivery that was damaged on… Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Baker, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Ne changez rien
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
5
/5
★★★★★
Fast delivery Fast delivery
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Pal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
I was very happy with my purchase over… I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed. The expediency with which it arrived to the USA was excellent. Next time I would advise not sending fragile models in envelopes but in boxes.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Burris, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
At the moment I ordered two times and… At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Visser, Thank you for your feedback. Our prices depend on the law of supply and demand of our suppliers. Our service often updates the product data sheet. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Excellent service Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mrs. Dowling, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
1
/5
★☆☆☆☆
Despite having received a confirmation… Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
5
/5
★★★★★
Models arrived as ordered / notified Models arrived as ordered / notified no VAT / Duty. Keep up the good work!
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Riley, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
4
/5
★★★★☆
Shipment was pretty quick (Within a… Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Nice kits Nice kits, reasonable deliverytime
Acheteur Vérifié
Le
suite à un achat du 01/02/2021
Réponse de 1001hobbies
Le
Dear Mr. Droog, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies