Avis clients de Ski Republic

Hello,

Thank you for your feedback. We’re glad to read that you were satisfied with the equipment and its preparation.

We are however surprised by some of your comments regarding your experience in-store. Discussions around equipment selection, binding settings (DIN) and sizing are strictly guided by safety standards that our team must follow, and cannot always be adjusted based on personal preferences.

We also want to be very clear: we do not tolerate any form of discrimination within our teams. Based on the elements reviewed, this situation appears to stem from a technical disagreement rather than anything else.

That said, we regret that the interaction did not meet your expectations and that the exchange felt uncomfortable. This is not the level of service we aim to provide.

Your feedback has been shared internally to ensure we continue delivering a professional and respectful experience to all our customers.

Best regards,

Bonjour Agathe,

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que votre expérience d'accueil n'a pas été à la hauteur de vos attentes. Vos retours sont précieux et nous aideront à améliorer notre service. N’hésitez pas à nous contacter directement pour discuter de votre expérience.

Cordialement,
L’équipe Ski Republic

Cher Garry, merci pour vos commentaires positifs sur Ski Republic ! Nous sommes ravis d'apprendre que vous avez apprécié notre service rapide et amical. Nous avons hâte de vous accueillir à nouveau pour votre prochaine aventure de ski !