M
Note : 3 sur 5
I’m not sure which order this review relates to as I placed orders on two consecutive days. One item arrived with parts missing which left me extremely upset as it was a rare item and not easily replaceable. Although I was offered a refund, I would have much preferred to receive the item I had ordered. To make matters worse, i will also lose money due to the currency conversion when the refund is processed. The second order arrived as described, with no issues so cannot complain. While the company offers some amazing items, they seriously need to improve their quality control.
Réponse de BSavenue
Dear customer,
We're very sorry for that situation.
Your request has been taken care of - you'll receive a full refund for the damaged item and the return fees will be covered by us. We'll also compensate you with a 10.00€ store credit to cover the conversion fees regarding that issue.
Thank you for your understanding.
We're very sorry for that situation.
Your request has been taken care of - you'll receive a full refund for the damaged item and the return fees will be covered by us. We'll also compensate you with a 10.00€ store credit to cover the conversion fees regarding that issue.
Thank you for your understanding.