Avis clients de Baragnouma

Dans l’ensemble, je suis satisfait du produit, même s’il n’offre pas tout à fait les basses que j’espérais. J’avais commandé une demi-calebasse de 45 cm, mais j’en ai reçu une de 44 cm. Un centimètre peut sembler anodin, mais j’aurais justement préféré le modèle de 50 cm, qui n’était malheureusement pas disponible. Le produit reçu ne correspond donc pas exactement à ma commande. Enfin, les frais de poste facturés à l’arrivée viennent encore augmenter un prix déjà relativement élevé. Le produit reste néanmoins de bonne qualité.

Je n’ai pas reçu le mail de notification de livraison…. J’ai failli loupé mon colis

J ai pas reçu le jour prévu mais 2 jours après dommage

Good Krin. Beautiful finish and carving but only one of the two tongues sound great. They sent a video upon request. After that , responses were slow and impersonal. I inquiered about having a XL krin custom made and what the largest size they typically make was. After a very slow response they wrote back with no response to my question, only to say that more krins are in stock and will be for sale "soon". They could really use improvement on customer relations. Also I noticed that large djembe shells are $1,300 just for the shell. Even for American prices this is outragous. Djembe Mafia does far better custom builds for way less money. Baragnouma needs to be more reasonable with their prices IMO.

Prend du temps et communication pas top

I ordered custom case for my balafon and it did fit but the strap was sewn incorrectly. I ordered 4 sets of mallets, 2 felt tipped and 2 rubber tipped. The mallets sounded and performed much better than the set I had. One of the rubber tipped mallets was not cut to the correct length. The worst part was one of the rubber tipped mallets arrived with wood eating beetles. I was able to catch it but one of my balafon keys showed signs of insect damage. If i had not caught it, the beetles could have done more damage...I reached out to Fabrice on October 9th and have yet to receive a response to my email. I'm disappointed because this experience has put me off from any future orders. It is clear that this package was prepared in too much of a rush. If someone had taken about 5 extra minutes to look, the strap could have been sewn the right and they may have seen the insect holes in the mallet. I will be contacting PayPal to request a refund for at least the set of mallets arrived that not cut to length and the wood eating beetles. UPDATE: It was brought to my attention that Fabrice had in fact responded to me several times and his emails went to my spam folder. I was able to finally chat with him and we were able to solve the issues amicably and he refunded me the price of the bad mallets. He also explained that the wood used for other instruments are resistant to pests. Thanks again Fabrice

Bonjour oui j’ai reçu toute les peaux commander mais plusieurs peaux avait des trous un peut décevant.

Finalement la commande est arrivée (avec bcp de retard >2 mois) néanmoins produit conforme, emballage parfait. Merci

i received the package after around 3 weeks i placed the order. Before ordering i received quick replies to my questions/emails, after i ordered i didn't get any replies to emails/questions. I bought a ngoni and a single peg for the kora. I didn't receive the peg. The ngoni was packed very well and is a beautiful instrument, and it sounds very well. BUT the ngoni I received (despite the good packaging) has a cracked gourd/calabash and i'm afraid it will break soon. I sent an email asking what to do/ how to repair it a few days ago, but I still haven't got the reply, it will hopefully come soon. Apart from the crack, the instrument is really well made, professional quality.

the Kora bridge base was poorly made and uneven, the bridge is well made but the holes are uneven and we have never seen this on any Koras before so will not be used, the dun dun sticks are good, just purchased for sentimental reasons as I used to live in Bobo.